Support

Contact us

Write to hello@hndrdfold.com and a person will answer. Tell us the venue and, if it is about a receipt, roughly when you were there.

hndrdfold is operated by Hndrdfold, a Danish sole proprietorship, CVR 46479262, Amagerbrogade 131, 2300 København S, Denmark.

Questions about a purchase

The venue sold you the order, so questions about an item, a price, a refund or a mistake on the bill are for the venue itself. We deliver the receipt and can help if it did not arrive or will not open.

Your receipts and loyalty card

Every receipt you have opened on this phone is at hndrdfold.com/my-receipts. If you joined a venue's loyalty card, your stamps and rewards are on the card at the bottom of each receipt from that venue.

Google Wallet

On an Android phone, tap Add to Google Wallet on your loyalty card to keep it in Google Wallet. The pass shows the same progress as your card and updates by itself when you earn a stamp or claim a reward.

You can also save a receipt: tap Wallet under the receipt. You do not need to join anything, and the pass links back to the full receipt.

To remove it, open the pass in Google Wallet, open its menu and choose Remove. Removing a pass does not delete your loyalty card, your stamps or the receipt; you can add it again at any time.

Apple Wallet is not available yet. On an iPhone your card stays on your receipts.

Your data

You can ask for a copy of what we hold about you, or for it to be deleted, by writing to the address above. We answer within 30 days. If we delete your data, any wallet pass you saved is marked as expired. The privacy policy explains what we hold and why, and the terms of use cover the service.

For venues

Venue managers can reach us at the same address about the dashboard, the receipt page or the loyalty programme.